- Can I bring my own tray, flower and or candle for the pool?
- How can I book the room at your resort?
- How does room pricing work at the resort?
- How can I make my payment for direct booking?
- What is included in the room rate?
- Do you offer stay package?
- Is the room rate valid for one person or two persons?
- Can I book an extra bed in my room?
- What is the tax and service charge?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in some of the pricing you give?
- Do you have a special discount for the room and services?
- Can I settle the payment at the hotel with a different credit card than the one used for booking?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- How do I know that my reservation is confirmed?
- Can I make a group reservation?
- I cannot complete the payment. Can I get my room secured without paying the deposit?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
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Can I change my room type?
Changing room type is possible when the preferred room is available for booking. Should you want to upgrade to higher type of room, we can help you to upgrade it with additional charge. Should you want to downgrade, we will help to adjust the payment later at the resort
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Frequently Asked Questions