- Can I bring my own tray, flower and or candle for the pool?
- How can I book the room at your resort?
- How does room pricing work at the resort?
- How can I make my payment for direct booking?
- Do you offer stay package?
- Is the room rate valid for one person or two persons?
- Can I book an extra bed in my room?
- What is the tax and service charge?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in some of the pricing you give?
- Do you have a special discount for the room and services?
- Can I settle the payment at the hotel with a different credit card than the one used for booking?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- How do I know that my reservation is confirmed?
- Can I make a group reservation?
- I cannot complete the payment. Can I get my room secured without paying the deposit?
- Can I change my room type?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
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What is included in the room rate?
Our room rates include room facility and additional services as follows: - Terrace with clothes-drying rack and chair and table set - King-size bed - Bed drape - Reading lamp - Air conditioner - LED TV - Safe-deposit box - IDD telephone - Minibar - Tea and coffee maker - Luxurious wooden closet with built-in drawers and storage - Bathrobes and slippers - Toiletries - Bathtub essentials (bath salt, shower gel, and bath foam) - Hairdryer - Wi-Fi coverage - Daily breakfast for 2 people - Welcome drink and chilled towel upon arrival - Daily shuttle service to Ubud center base on schedule - Free bicycle use based on availability - Wi-Fi access in the room and public area - Daily afternoon tea at Deeva Restaurant - Daily fruit basket in the room - Daily 4 bottles of mineral water - Turn down service based on request - Free use of gym
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Frequently Asked Questions