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Frequently Asked Questions

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Can I settle the payment at the hotel with a different credit card than the one used for booking?

It is possible to settle the payment using a different credit card. The validation process during the payment at the resort originally requires the same credit card as the one used during the booking process. Kindly note that the card owner has to be present as well. In a case where the credit card owner cannot be present during the payment process, it is available to settle the payment using another card with full payment. Should you have already settled deposit payment using the original credit card used for booking, we will refund the amount back to the respective card with 30-45 days of process (working days). For convenience, please kindly make sure to bring the credit card which originally owned by staying guests.