- Can I bring my own tray, flowers, and candle for the pool?
- How does room pricing work at the resort?
- How can I make my payment for direct booking?
- What is included in the room rate?
- Do you offer stay package?
- Is the room rate valid for one person or two people?
- Can I book an extra bed in my room?
- What is the tax and service charge?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in the pricing you get?
- Do you have special discount for the room and services?
- Can I settle the payment at the hotel with a different credit card than the one used for booking?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- How do I know that my reservation is confirmed?
- Can I make a group reservation?
- I can not complete the payment. Can I get my room secured without paying the deposit?
- Can I change my room type?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
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How can I book the room at your resort?
You can book the room directly through our website, reservation email, direct call, WhatsApp, Instagram, or make your booking through partnered Online Travel Agents as well as an affiliated tour agent. Walk-in booking is also accepted (subject to availability). If you make a booking through other methods other than a direct booking, it is advisable to contact us through email, WhatsApp, or social media platforms to help us confirm and check your booking details to avoid unwanted booking mistakes.
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Frequently Asked Questions