- Can I bring my own tray, flowers, and candle for the pool?
- How can I book the room at your resort?
- How does room pricing work at the resort?
- How can I make my payment for direct booking?
- What is included in the room rate?
- Do you offer stay package?
- Is the room rate valid for one person or two people?
- Can I book an extra bed in my room?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in the pricing you get?
- Do you have special discount for the room and services?
- Can I settle the payment at the hotel with a different credit card than the one used for booking?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- How do I know that my reservation is confirmed?
- Can I make a group reservation?
- I can not complete the payment. Can I get my room secured without paying the deposit?
- Can I change my room type?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
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What is the tax and service charge?
Most of the published prices in Bali are subject to government tax (or VAT) and service charges, especially in hotels, restaurants, amd spas. The percentage is 10% for government tax and 11% for service charge which makes 21% in total. Therefore, you would often find a little note stating “subject to 21% government tax and service charge". If you find a price with “net” after the numbers, it means there will be no additional amount added since the price is already fixed or already included with government tax and service charge.
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Frequently Asked Questions