- Can I bring my own tray, flower and or candle for the pool?
- How can I book the room at your resort?
- How does room pricing work at the resort?
- How can I make my payment for direct booking?
- What is included in the room rate?
- Do you offer stay package?
- Is the room rate valid for one person or two persons?
- Can I book an extra bed in my room?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in some of the pricing you give?
- Do you have a special discount for the room and services?
- Can I settle the payment at the hotel with a different credit card than the one used for booking?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- How do I know that my reservation is confirmed?
- Can I make a group reservation?
- I cannot complete the payment. Can I get my room secured without paying the deposit?
- Can I change my room type?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
Browse the topics below
to find what you are looking for.
What is the tax and service charge?
Most of the published prices in Bali are subject to government tax (or VAT) and service charges, especially in hotels, restaurants, or spas. The percentage for the government tax would be 10% and 11% for the service charge which makes it 21% in total. Therefore, you would often find little note “subject to 21% government tax and service charge. If you find a price with “net” after the numbers, it means there will be no additional amount added since it is already fixed or included with the tax and service charge.
-
Frequently Asked Questions