- Can I bring my own tray, flower and or candle for the pool?
- How can I book the room at your resort?
- How does room pricing work at the resort?
- What is included in the room rate?
- Do you offer stay package?
- Is the room rate valid for one person or two persons?
- Can I book an extra bed in my room?
- What is the tax and service charge?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in some of the pricing you give?
- Do you have a special discount for the room and services?
- Can I settle the payment at the hotel with a different credit card than the one used for booking?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- How do I know that my reservation is confirmed?
- Can I make a group reservation?
- I cannot complete the payment. Can I get my room secured without paying the deposit?
- Can I change my room type?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
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How can I make my payment for direct booking?
Room reservation through direct booking requires deposit payment as a settlement to secure the room before your arrival. The deposit payment can be made through the provided payment link using a credit card with Visa or MasterCard logo. Another option is bank transfer. Please kindly ask our staff's assistance for the bank account details. For any booking made aside from direct booking, the payment can be made by referring to the respective's agent payment policy.
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Frequently Asked Questions