- Can I bring my own tray, flowers, and candle for the pool?
- How can I book the room at your resort?
- How does room pricing work at the resort?
- What is included in the room rate?
- Do you offer stay package?
- Is the room rate valid for one person or two people?
- Can I book an extra bed in my room?
- What is the tax and service charge?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in the pricing you get?
- Do you have special discount for the room and services?
- Can I settle the payment at the hotel with a different credit card than the one used for booking?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- How do I know that my reservation is confirmed?
- Can I make a group reservation?
- I can not complete the payment. Can I get my room secured without paying the deposit?
- Can I change my room type?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
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How can I make my payment for direct booking?
Room reservation through direct booking requires deposit payment to secure the room before your arrival. The deposit payment can be made through the provided payment link using a credit card with Visa or MasterCard logo. Other options are bank transfer and direct payment at the resort before the given due dates. Please kindly ask our staff's assistance for the bank account details. For any booking made through the third party, the payment can be made by referring to the respective's agent payment policy.
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Frequently Asked Questions