- Can I bring my own tray, flowers, and candle for the pool?
- How can I book the room at your resort?
- How does room pricing work at the resort?
- How can I make my payment for direct booking?
- What is included in the room rate?
- Do you offer stay package?
- Is the room rate valid for one person or two people?
- Can I book an extra bed in my room?
- What is the tax and service charge?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in the pricing you get?
- Do you have special discount for the room and services?
- Can I settle the payment at the hotel with a different credit card than the one used for booking?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- Can I make a group reservation?
- I can not complete the payment. Can I get my room secured without paying the deposit?
- Can I change my room type?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
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How do I know that my reservation is confirmed?
Every booking received in our system will be directly confirmed by our resort. In case you book through the third party, the respective agent will receive the confirmation instead. We encourage you to contact us immediately once you have booked the room to allow us to check all the booking details received in our system to avoid any unwanted circumstances. Please do not hesitate to reach out to us through email, WhatsApp, or our social media platforms for confirmation and we will be happy to assist you.
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Frequently Asked Questions