- Can I bring my own tray, flowers, and candle for the pool?
- How can I book the room at your resort?
- How does room pricing work at the resort?
- How can I make my payment for direct booking?
- What is included in the room rate?
- Do you offer stay package?
- Is the room rate valid for one person or two people?
- Can I book an extra bed in my room?
- What is the tax and service charge?
- What does "++" symbol meaning in some of the pricing you give?
- What does "net" meaning in the pricing you get?
- Do you have special discount for the room and services?
- I want to amend my booking. How can I do that? Do I get charged for that?
- Is it safe to fill in my credit card number? How secure is your website? Why do I need to fill credit card details?
- How do I know that my reservation is confirmed?
- Can I make a group reservation?
- I can not complete the payment. Can I get my room secured without paying the deposit?
- Can I change my room type?
- Do you accept PayPal?
- How much is your room rates?
- I need to cancel my booking. What is the cancellation policy?
Frequently Asked Questions
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Can I settle the payment at the hotel with a different credit card than the one used for booking?
It is possible to settle the payment using a different credit card. The validation process during the payment at the resort originally requires the same credit card as the one used during the booking process. Kindly note that the card owner has to be present as well. In case the credit card owner can not be present during the payment process, it is available to settle the payment using another card with full payment. Should you have already settled deposit payment using the original credit card used for the booking, we will refund the amount back to the respective card within 30-45 working days. For your convenience, we kindly suggest to bring the same credit card originally owned by staying guests.
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Frequently Asked Questions