Frequently Asked Questions
Browse the topics below
to find what you are looking for.
Do you need deposit for pick-up service?
Pick-up service requires full payment upfront. Please kindly notify our staff at least one day in advance should you need a pick-up service to get to The Udaya. For same-day transport service, please kindly contact our guest relation to check the availability.
-
Wedding
-
Shuttle and Transport Services
- When is your shuttle service operational hours?
- What if I miss the shuttle?
- What is your shuttle's vehicle characteristic?
- Can outside guests use shuttle service?
- Where is the shuttle meeting point?
- How many people can your shuttle accommodate?
- How can I book airport transport?
- Do you provide transportation other than airport pick-up?
-
Others
- Do you have kids club or any suitable activities for kids?
- Do you have photographer at the resort?
- Do you have motorbike for rental?
- What is complimentary activities you have at the resort?
- Where is the destination for village trekking?
- Do you rent traditional Balinese attires at the resort?
- Is the main pool accessible for outside guests?
-
Tour
-
Floating Breakfast
- My room doesn't have a private pool. Can I still have floating breakfast?
- What time can I book a floating breakfast?
- Can I have floating breakfast in the main pool?
- Can I have a floating breakfast when it is raining?
- How many menu can I order at once?
- Can I add decorations to my floating tray?
- If I book a floating breakfast, will I have double breakfast?
-
Balinese Cooking Class
-
In-room Signature Baths
- What is included in Celebration of Flowers' price?
- What is included in Citrus Bath's price?
- How long can I keep the bath in my room?
- Do you use fresh flowers or artificial flowers for the Celebration of Flowers?
- Can I request a specific type of flowers for the Celebration of Flowers?
- Can I add flowers to the Citrus Bath?
- I have special skin conditions. Is Celebration of Flowers safe for me?
- I have special skin conditions. Is Citrus Bath safe for me?
- What is the water temperature for the signature baths?
- Can I request a custom design for Celebration of Flowers?
-
Candlelight Dinner
- Where can I have Candlelight Dinner?
- What is the inclusions of Candlelight Dinner's price?
- What are the time slots for Candlelight Dinner?
- Can I have Candlelight Dinner in room?
- What if it is raining during the Candlelight Dinner at Sky Yoga Hut?
- Do you have a vegetarian menu for the Candlelight Dinner?
- Do you have a vegan menu for the Candlelight Dinner?
- I have dietary restricition (lactose intolerant, dairy intolerant, allergy, etc.). Can you adjust the food ingredients for me?
- Can we book a live music service during our Candlelight Dinner?
- Can I bring my own decorations for the Candlelight Dinner?
- Can I request specific design and colors for the flower decorations?
- How many courses do you have on the Candlelight Dinner menu?
- Can I swap the courses available to my preferred menu?
- Can I add another that is not on my Candlelight Dinner menu?
- Can I bring my own wine for my Candlelight Dinner session?
- Do you provide halal food in your Candlelight Dinner menu?
- I do not consume alcohol. Are there other beverage options?
- Can I book Candlelight Dinner last minute?
- How many people can you accommodate in one Candlelight Dinner session?
- I am a solo traveler. Can I have the Candlelight Dinner alone?
- How many people can you accommodate at Sky Yoga Hut's deck?
- Can I have the Candlelight Dinner outside your designated time slots?
- What if I come late to my Candlelight Dinner appointment?
- Can I hold a proposal during Candlelight Dinner?
- Can I have Candlelight Dinner at the Deeva Restaurant?
- How many courses do you have on the Candlelight Dinner menu?
-
Flower Pool