Frequently Asked Questions
Browse the topics below
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Facilities and Services
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Wedding
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Shuttle and Transport Services
- When is your shuttle service operation hours?
- What if I miss the shuttle?
- What is your shuttle's vehicle characteristic?
- Can outside guests come with the shuttle?
- Where is the shuttle meeting point?
- How many persons can your shuttle accommodate?
- How can I book airport transport?
- Do you need deposit for pick-up service?
- Do you provide transportation other than airport pick-up?
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Others
- Do you have kids club or any suitable activiites for kids?
- Do you have motorbike for rental?
- What is complimentary activities you have at the resort?
- Where is the destination for village trekking?
- Do you rent traditional Balinese attires at the resort?
- Is the main pool accessible for outside guests?
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Tour
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Floating Breakfast
- My room is not facilitated with private pool. Can I still have Floating Breakfast?
- What time can I book a Floating Breakfast?
- Can I have Floating Breakfast in the main pool?
- Can I have a Floating Breakfast when it is raining?
- How many menu can I order at once?
- Can I add decorations to my floating tray?
- If I book a floating breakfast, will I have double breakfast?
- My room does not include breakfast, how do I book a floating breakfast?
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Indonesian Cooking Class
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Signature Baths (in-room Celebration of Flowers and Citrus Bath)
- What is included in Celebration of Flowers' price?
- What is included in Citrus Bath's price?
- How long can I keep the bath in my room?
- Do you use fresh flowers or artificial flowers for the Celebration of Flowers?
- Can I request a specific type of flowers for the Celebration of Flowers?
- Can I add flowers to the Citrus Bath?
- I have special skin conditions. Is Celebration of Flowers safe for me?
- I have special skin conditions. Is Citrus Bath safe for me?
- What is the water temperature for the signature baths?
- Can I request for a flower bath design for Celebration of Flowers?
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Candlelight Dinner
- Where can I have Candlelight Dinner?
- What is the inclusions of Candlelight Dinner's price?
- What are the time slots for Candlelight Dinner?
- Can I have Candlelight Dinner in the room?
- What if it is raining during the Candlelight Dinner in Rooftop Yoga Hut?
- Do you have a vegetarian menu for the Candlelight Dinner?
- Do you have a vegan menu for the Candlelight Dinner?
- I have dietary restricition (lactose intolerant, dairy intolerant, allergy, etc.). Can you adjust the food ingredients for me?
- Can we book live music service to serenade through our Candlelight Dinner?
- Can I request for specific decorations for the Candlelight Dinner?
- Can I request a specific design and colors for the flower decorations?
- How many courses do you have in the Candlelight Dinner menu?
- How many menu options do you have for Candlelight Dinner?
- Can I swap the courses available in my preferred menu?
- Can I bring my own wine for my Candlelight Dinner session?
- Do you provide halal food in your Candlelight Dinner menu?
- I do not consume alcohol. What are the other options for beverage?
- Can I book Candlelight Dinner at the last minute?
- How many persons can you accommodate in one Candlelight Dinner session?
- I am a solo traveler. Can I have the Candlelight Dinner alone?
- How many persons can you accommodate in Rooftop Yoga Hut's outside deck?
- Can I hold a proposal event during Candlelight Dinner?
- Can I have Candlelight Dinner at the Deeva Restaurant?
- How many menu options do you have for Candlelight Dinner?
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Flower Pool