Frequently Asked Questions
Browse the topics below
to find what you are looking for.
Can I request a specific design and colors for the flower decorations?
It is possible to request your preferred design and flower colors to the team. However, please kindly note that it will subject to the availability of the flowers. We will also review your design request to decide if we can deliver it to you perfectly. We will try our best to assist and help you create one of the best moments of your life with us.
-
Wedding
-
Shuttle and Transport Services
- When is your shuttle service operation hours?
- What if I miss the shuttle?
- What is your shuttle's vehicle characteristic?
- Can outside guests come with the shuttle?
- Where is the shuttle meeting point?
- How many persons can your shuttle accommodate?
- How can I book airport transport?
- Do you need deposit for pick-up service?
- Do you provide transportation other than airport pick-up?
-
Others
- Do you have kids club or any suitable activiites for kids?
- Do you have motorbike for rental?
- What is complimentary activities you have at the resort?
- Where is the destination for village trekking?
- Do you rent traditional Balinese attires at the resort?
- Is the main pool accessible for outside guests?
-
Tour
-
Floating Breakfast
- My room is not facilitated with private pool. Can I still have Floating Breakfast?
- What time can I book a Floating Breakfast?
- Can I have Floating Breakfast in the main pool?
- Can I have a Floating Breakfast when it is raining?
- How many menu can I order at once?
- Can I add decorations to my floating tray?
- If I book a floating breakfast, will I have double breakfast?
- My room does not include breakfast, how do I book a floating breakfast?
-
Indonesian Cooking Class
-
Signature Baths (in-room Celebration of Flowers and Citrus Bath)
- What is included in Celebration of Flowers' price?
- What is included in Citrus Bath's price?
- How long can I keep the bath in my room?
- Do you use fresh flowers or artificial flowers for the Celebration of Flowers?
- Can I request a specific type of flowers for the Celebration of Flowers?
- Can I add flowers to the Citrus Bath?
- I have special skin conditions. Is Celebration of Flowers safe for me?
- I have special skin conditions. Is Citrus Bath safe for me?
- What is the water temperature for the signature baths?
- Can I request for a flower bath design for Celebration of Flowers?
-
Candlelight Dinner
- Where can I have Candlelight Dinner?
- What is the inclusions of Candlelight Dinner's price?
- What are the time slots for Candlelight Dinner?
- Can I have Candlelight Dinner in the room?
- What if it is raining during the Candlelight Dinner in Rooftop Yoga Hut?
- Do you have a vegetarian menu for the Candlelight Dinner?
- Do you have a vegan menu for the Candlelight Dinner?
- I have dietary restricition (lactose intolerant, dairy intolerant, allergy, etc.). Can you adjust the food ingredients for me?
- Can we book live music service to serenade through our Candlelight Dinner?
- Can I request for specific decorations for the Candlelight Dinner?
- How many courses do you have in the Candlelight Dinner menu?
- How many menu options do you have for Candlelight Dinner?
- Can I swap the courses available in my preferred menu?
- Can I bring my own wine for my Candlelight Dinner session?
- Do you provide halal food in your Candlelight Dinner menu?
- I do not consume alcohol. What are the other options for beverage?
- Can I book Candlelight Dinner at the last minute?
- How many persons can you accommodate in one Candlelight Dinner session?
- I am a solo traveler. Can I have the Candlelight Dinner alone?
- How many persons can you accommodate in Rooftop Yoga Hut's outside deck?
- Can I hold a proposal event during Candlelight Dinner?
- Can I have Candlelight Dinner at the Deeva Restaurant?
- How many menu options do you have for Candlelight Dinner?
-
Flower Pool