Frequently Asked Questions
Browse the topics below
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How to book Flower Pool in my room?
Flower Pool is required to be booked at least two days prior to your arrival. Please kindly contact our staff for the booking. However, please kindly note that Flower Pool can not be booked on the check-out date and it is only available in the room with a private pool such as Pool Suite, Ubud Pool Suite, Pool Villa, and Duplex Pool Villa. Should you want to have it on your arrival date, it will be possible to have it at 4 pm. The maximum duration for flower pool is 2 hours since the pool color may get affected by the flowers.
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Wedding
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Shuttle and Transport Services
- When is your shuttle service operational hours?
- What if I miss the shuttle?
- What is your shuttle's vehicle characteristic?
- Can outside guests use shuttle service?
- Where is the shuttle meeting point?
- How many people can your shuttle accommodate?
- How can I book airport transport?
- Do you provide transportation other than airport pick-up?
- Do you need deposit for pick-up service?
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Others
- Do you have kids club or any suitable activities for kids?
- Do you have photographer at the resort?
- Do you have motorbike for rental?
- What is complimentary activities you have at the resort?
- Where is the destination for village trekking?
- Do you rent traditional Balinese attires at the resort?
- Is the main pool accessible for outside guests?
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Tour
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Floating Breakfast
- My room doesn't have a private pool. Can I still have floating breakfast?
- What time can I book a floating breakfast?
- Can I have floating breakfast in the main pool?
- Can I have a floating breakfast when it is raining?
- How many menu can I order at once?
- Can I add decorations to my floating tray?
- If I book a floating breakfast, will I have double breakfast?
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Balinese Cooking Class
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In-room Signature Baths
- What is included in Celebration of Flowers' price?
- What is included in Citrus Bath's price?
- How long can I keep the bath in my room?
- Do you use fresh flowers or artificial flowers for the Celebration of Flowers?
- Can I request a specific type of flowers for the Celebration of Flowers?
- Can I add flowers to the Citrus Bath?
- I have special skin conditions. Is Celebration of Flowers safe for me?
- I have special skin conditions. Is Citrus Bath safe for me?
- What is the water temperature for the signature baths?
- Can I request a custom design for Celebration of Flowers?
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Candlelight Dinner
- Where can I have Candlelight Dinner?
- What is the inclusions of Candlelight Dinner's price?
- What are the time slots for Candlelight Dinner?
- Can I have Candlelight Dinner in room?
- What if it is raining during the Candlelight Dinner at Sky Yoga Hut?
- Do you have a vegetarian menu for the Candlelight Dinner?
- Do you have a vegan menu for the Candlelight Dinner?
- I have dietary restricition (lactose intolerant, dairy intolerant, allergy, etc.). Can you adjust the food ingredients for me?
- Can we book a live music service during our Candlelight Dinner?
- Can I bring my own decorations for the Candlelight Dinner?
- Can I request specific design and colors for the flower decorations?
- How many courses do you have on the Candlelight Dinner menu?
- Can I swap the courses available to my preferred menu?
- Can I add another that is not on my Candlelight Dinner menu?
- Can I bring my own wine for my Candlelight Dinner session?
- Do you provide halal food in your Candlelight Dinner menu?
- I do not consume alcohol. Are there other beverage options?
- Can I book Candlelight Dinner last minute?
- How many people can you accommodate in one Candlelight Dinner session?
- I am a solo traveler. Can I have the Candlelight Dinner alone?
- How many people can you accommodate at Sky Yoga Hut's deck?
- Can I have the Candlelight Dinner outside your designated time slots?
- What if I come late to my Candlelight Dinner appointment?
- Can I hold a proposal during Candlelight Dinner?
- Can I have Candlelight Dinner at the Deeva Restaurant?
- How many courses do you have on the Candlelight Dinner menu?
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Flower Pool